Best Business VoIP Phone System Review 2021
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In our most recent round of testing with Dialpad, the platform retains its focus on delivering software innovation over hardware concerns, this time adding artificial intelligence.
We’ve reviewed the Dialpad platform before, finding it a well-designed and cost-effective voice over IP (VoIP) solution designed for small to midsized businesses (SMBs) that have workflows favorable to using softphones. That’s because while you can attach hardware to your Dialpad account, the company’s value-add is really all about software innovation. This testing iteration continued that rend with Dialpad adding artificial intelligence (AI) smarts for improved call analysis. Overall, we found the platform noticeably improved, though reporting weaknesses keep it behind our Editors’ Choice winners in the space, RingCentral Office and Intermedia Unite.